(From Our Farm to Your Door – No Middlemen, ever!)
1) Is this legal? Do I need a medical card?
Yes. Our products are legal for adults 21+ under the 2018 Farm Bill and do not require a medical card. You can shop online or in‑store. Always follow your local/state guidance.
2) What is THCa and how is it legal?
THCa (tetrahydrocannabinolic acid) is the non‑psychoactive precursor to THC. THCa products derived from hemp with <0.3% Δ9‑THC by dry weight are federally legal under the 2018 Farm Bill.
When heated (smoked/vaped/baked), THCa can convert to THC. Review product COAs on each page to confirm potency and compliance.
3) Do you ship to my location? How long does it take?
Coverage: We ship to most U.S. addresses where permitted. Checkout confirms eligibility before payment.
Timing: Typical delivery is 1–5 business days depending on destination and carrier.
Exact ETA: Enter your ZIP at checkout for a precise estimate once a method is selected.
4) Shipping costs, free shipping, and signature
Free shipping: Orders over $100 qualify (before tax, after discounts).
Signature: Most orders do not require a signature. If it’s required for your address/order, you’ll see it at checkout.
Pickup: In‑store pickup is available at select locations.
5) Order status, “processing/on‑hold,” and tracking
Processing: We received your order and are preparing it (label creation, QA, packing).
On‑hold: Usually awaiting an action (e.g., payment review or address confirmation). Check your email or contact support.
Tracking: You’ll receive a tracking email/SMS once shipped. cancellations, and refunds
Address changes: Reach out immediately; changes are only possible before the carrier scans the package.
Cancellations: If the order hasn’t shipped, we’ll do our best to cancel on request.
Refunds: Approved refunds are issued to the original payment method; banks may take 3–10 business days to post.
7) Payment methods and declined cards
Methods: We accept major cards and may offer alternative methods shown at checkout.
Declines: Double‑check card details, try another card/browser, or call your bank to allow the purchase (some banks flag cannabis‑related merchants).
Confirmation: Successful payments show a confirmation page and you’ll receive an email receipt.
8) Promo codes and discounts
Ensure the code is valid for your account (e.g., new‑customer‑only), not expired, and meets any minimum purchase.
Codes typically don’t stack with other discounts or automatic promotions.
Still stuck? Contact support—we’ll help or provide an alternative when eligible.
9) Finding products, out‑of‑stock, and restocks
Can’t find an item (e.g., hash/live rosin)? Use site search and category pages; we continuously update inventory.
Out of stock? Click “Notify Me” on the product page to receive an alert when it returns.
Alternatives: Product pages suggest similar items that are in stock now.
10) Safety, lab testing, and allergens
Lab‑tested: Every batch is third‑party tested for potency and purity. View each product’s Certificate of Analysis (COA) on its page.
Allergens: If you have sensitivities, consult your healthcare professional before use.
11) Dosage guidance and vape compatibility
Edibles: Start low and go slow. As a rule of thumb, three 10 mg gummies ≈ one 30 mg gummy in total cannabinoids; effects vary by individual and formulation.
Vape cartridges: Most use standard 510‑thread batteries unless otherwise noted on the product page.
12) Store locations and shopping in‑store
Prefer to shop in person? Visit our locations:
See the full Locations Page for addresses and hours.
13) Account help (create, login, password reset)
Create/manage your account here: My Account
Forgot your password? Use “Lost your password?” on the login page to reset via email.
14) Contact & support
Fastest: Contact form
Phone: (719) 984‑5335
Email: Teresiafatoracdf25@gmail.com
Education: Learn more at Sativa University